PHILADELPHIA, PA – November 11, 2024 – DZConneX, a Day & Zimmermann company and a leading international total workforce solutions provider, has achieved a top-3 placement on HRO Today’s 2024 Baker’s Dozen Customer Satisfaction Ratings for Total Workforce Solutions. DZConneX has been recognized as a leader in Total Workforce Solutions each year since HRO Today launched this section of its rating system in 2018, including best-in-class rankings in 2022 and 2023.
The Baker’s Dozen Total Workforce Solutions recognition is given to providers that had both Recruitment Process Outsourcing (RPO) and Managed Service Program (MSP) clients that participated in the Baker’s Dozen process in 2024. Baker’s Dozen respondents that indicated they use the same provider for both contingent and full-time employee needs were asked a series of questions pertaining to Total Workforce Solutions. These survey results were then combined with the relevant components of the MSP and RPO study findings and consolidated into one data set.
“The talent acquisition process has undergone a significant transformation in recent years. Amid continuing market shifts, we remain committed to addressing complex sourcing challenges through effective programs that ensure successful talent acquisition, workforce management and technology integration,” said Marcia Hagood, Vice President, DZConneX. “Our consistent recognition as a top provider of Total Workforce Solutions reflects our team’s dedication to customizing solutions and delivering exceptional results for clients year after year.”
The Baker’s Dozen Customer Satisfaction ratings are based solely on customer satisfaction surveys conducted directly with RPO and MSP buyers through an online survey distributed by HRO Today. The results of the surveys are analyzed across three subcategories: service breadth, deal sizes and quality. HRO Today uses a predetermined algorithm that weighs questions and categories based on importance and calculates scores in all three subcategories as well as an overall score.
DZConneX delivers comprehensive workforce solutions to help clients optimize the acquisition process and management of critical talent, while providing the right tools and insights that enable strategic business decisions and growth. These managed services and recruitment process outsourcing programs are uniquely configured and tailored to customers’ needs by creating custom talent solutions for a wide range of business types and industries. Whether hybrid or master-vendor models, DZConneX can deliver contingent workers, independent contractors and SOW engagements through any number of suppliers.
“At DZConneX, we take pride in building client relationships, which enable us to offer high-touch service and tailored program solutions that cater to each organization’s unique needs,” said Hagood. “Today’s total talent programs depend on a foundation of trust and strong partnership between providers and clients. Our top rankings year after year highlight the expertise and skill of our team in maintaining strong outcomes and responding to the evolving talent landscape. We are deeply grateful for the team we have in place to support our clients’ long-term success.”
For more information about the 2024 Baker’s Dozen Customer Satisfaction Ratings, visit www.HROToday.com.
