PHILADELPHIA, PA – May 10, 2024 – DZConneX, a Day & Zimmermann company and a leading international total talent solutions provider, earned top-10 placement in HRO Today’s 2024 Baker’s Dozen Customer Satisfaction Ratings for Managed Service Providers (MSP). This is the 14th straight year DZConneX has been recognized among the top Managed Service Providers as decided by customer rankings. This ranking comes as a result of high marks for quality of service, breadth of service and deal size.
In this year’s ranking, DZConneX was ranked eighth overall, specifically eighth for quality of service, seventh for breadth of service and 9th for deal size. The company has also earned top placement among Enterprise Recruitment Process Outsourcing (RPO) providers for the past nine years and has been recognized as a leader in Total Workforce Solutions annually since HRO Today created the section in 2018, most recently ranking No. 1 overall in the section in 2023.
“Today’s workforce dynamics are more complex than ever before, and it requires a true strategic partner to be able to effectively solve talent challenges while managing the intricacies of a modern workforce system,” said Marcia Hagood, DZConneX Vice President. “Being recognized for 14 consecutive years on the Baker’s Dozen list is no accident – it comes because we have the best teams in the business and a special ability to help our clients better evaluate their talent spend, while improving market-competitiveness, reducing costs and providing complete workforce control with our wide range of tools, technology and best-in-class processes.”
The Baker’s Dozen Customer Satisfaction ratings are based solely on customer satisfaction surveys conducted directly with MSP buyers through an online survey distributed by HRO Today. The results of the surveys are analyzed across three subcategories: service breadth, deal sizes, and quality. HRO Today uses a predetermined algorithm that weighs questions and categories based on importance and calculates scores in all three subcategories as well as an overall score.
DZConneX delivers comprehensive workforce solutions to help clients optimize the acquisition process and management of critical talent that enable strategic business decisions and growth.
These managed service programs are uniquely configured and tailored to clients’ needs by creating custom talent communities for a wide range of business types and industries. Whether clients wish to utilize vendor-neutral, hybrid or master-vendor models, DZConneX can deliver contingent workers, independent contractors and SOW engagements through any number of suppliers.
“All of us at DZConneX are grateful for the support, continued partnership and trust our clients place in us year after year. It’s key to our ability to deliver them with the best results possible,” said Hagood. “We are excited to build even deeper relationships with each of them through our world-class MSP solutions and unique blend of talent acquisition, technology, tools and workforce insight.”
For more information about the 2024 Baker’s Dozen Customer Satisfaction Ratings, visit www.HROToday.com.
