PHILADELPHIA, PA – May 7, 2025 – DZConneX, a Day & Zimmermann company and a leading international total workforce solutions provider, has earned a top-five placement in HRO Today’s 2025 Baker’s Dozen Customer Satisfaction Ratings™ for Managed Service Providers (MSP). This is the 15th consecutive year that the company has been recognized as a leading MSP by customer feedback across three subcategories: service breadth, deal size and service quality.
This year, DZConneX jumped to third overall in the rankings, placing second overall for breadth of service, second for quality of service and fifth for size of deal. Additionally, the company has been ranked by HRO Today among the top recruitment process outsourcing (RPO) providers for the past 10 years as well as among the top total workforce solutions providers for the past seven years.
“With today’s economic uncertainty, talent shortage and rapid advances in technology, companies are requiring more from their MSP. Contingent workforce management is no longer just about cost effectively filling open roles. It’s about enabling organizations to remain agile in volatile markets, gain access to highly specialized skills and build a future-ready workforce that can flex with business needs,” said Marica Hagood, Sr. Vice President of DZConneX. “Our recognition on the Baker’s Dozen for the past decade-plus is a testament to our consultative, personalized approach to workforce management and our commitment to supporting our clients as a true organizational partner.”
The Baker’s Dozen Customer Satisfaction Ratings™ are determined by customer satisfaction surveys conducted directly with MSP buyers. Using a predetermined algorithm, HRO Today calculates scores in all three subcategories as well as an overall score.
DZConneX delivers comprehensive workforce solutions to optimize the acquisition and management of critical talent that enables strategic business decisions and growth. The company’s managed service programs are uniquely configured and tailored to clients’ needs by creating custom talent communities for a wide range of business types and industries. Whether clients wish to utilize vendor-neutral, hybrid or master-vendor models, DZConneX delivers contingent workers, independent contractors and SOW engagements through any number of suppliers.
“I am incredibly grateful for the recognition our clients continue to give us and for the work of our entire MSP team as we continue to set the bar for quality, reliability and service across the industry,” Hagood said. “The strategic value our programs deliver for clients – from improving speed-to-hire and reducing risk to providing real-time data and insights that support smarter decision-making – is part of what makes us standout year after year. We look forward to building deeper relationships with clients and developing next-gen programs that not just address but also anticipate the evolving contingent talent landscape.”
For more information about the 2025 Baker’s Dozen Customer Satisfaction Ratings™, visit www.HROToday.com.